Our plants are warranted to be true to name and in a healthy condition at time of purchase. We protect the trees and shrubs you purchase from us with a warranty for 3 full years from date of purchase. There is no warranty on discounted plants.
All plant sales are final once a plant leaves the nursery as we cannot risk contamination upon return.
We offer excellent advice on planting and caring for your trees and shrubs. Willful neglect and failure to follow these guidelines will void your guarantee. No replacement will be given if the plant failure is due to owner neglect, improper or inadequate maintenance, deer or other wild animal damage, pet or insect damage, or vandalism.
If you notice a problem with your plant(s), bring a sample in a baggie into the garden center or send us a photo as soon as possible. Please call us if it is not possible to come in. If a guaranteed plant does not survive and is still under warranty, return the item(s) along with your sales receipt, all vendor tags, and our price tag* to receive a replacement plant of the same variety and size or a store credit equal to the purchase price. If it is not feasible due to its size to return the material please call us to arrange for a site visit or send a photo. Plant warranty credits are valid for purchase of woody plant material ONLY. All replacements are one time only. Plants purchased with store credit are not covered by any warranty. No cash refunds. This return policy will be strictly adhered to.
*All tree and shrub warranty requests MUST be accompanied by all three items (when applicable; some exceptions do apply). If any one component is absent, the warranty can not be honored. All returns are to be inspected by an authorized Nursery Manager.
*Warranty terms do not include rosebushes or other select tender woody plants. Warranty is not available to contractors.
*Credit will be given for the purchase price of the plant. Plant warranty credits are valid for purchase of woody plant material ONLY. Plants purchased with store credit are not covered by any warranty.
Tender Plants NOT covered by warranty will be marked in the nursery with a red tag. They include:
- Japanese Maple
- English/Blue Holly
- Flowering Dogwood
- Ornamental Cherry
- Fruiting Cherry